Consumer Rights

This page summarizes consumer-protection rights that may apply to you depending on where you live, in addition to — not instead of — our Terms of Use and Refund Policy. Where a right described here gives you more than our standard Refund Policy, the stronger right applies.

If you're a consumer in Brazil, Article 49 of the CDC gives you the right to withdraw from an online purchase within 7 days of the charge, for any reason, with a full refund of everything paid (including any monetary adjustment required by law).

You can exercise this right by contacting us at filipe@greatjobapp.com. We'll process the refund the same way described in our Refund Policy.

You may also direct complaints to Procon in your state or to the federal platform consumidor.gov.br. Our company is GreatJob Desenvolvimento de Software Customizável LTDA, CNPJ 68.934.803/0001-57.

If you're a consumer in the EU or UK, the Consumer Rights Directive gives you the right to withdraw from an online purchase within 14 days without giving a reason.

For digital services you ask us to start providing immediately (for example, an AI rewrite you use right away), that right ends once the service has been fully performed with your express consent and acknowledgment that you lose the withdrawal right — otherwise, the 14-day window applies as described above.

The EU's centralized Online Dispute Resolution platform was discontinued by the European Commission on July 20, 2025. You can now find your national dispute-resolution body through the EU's Consumer Redress Portal at consumer-redress.ec.europa.eu, or raise a complaint directly with us at filipe@greatjobapp.com.

There's no general federal cooling-off period for online subscriptions, but several states require clear disclosure of auto-renewal terms and an easy way to cancel. Our cancel-anytime option in account settings, and the notice in Section 5 of our Terms of Use, are designed to meet that standard.

Our standard Refund Policy applies to US customers unless a specific state law gives you more.

If you're located somewhere not listed above, contact us at filipe@greatjobapp.com — we'll apply whichever is more protective: any mandatory local consumer-protection right, or our standard Refund Policy.

Our Refund Policy already offers a 14-day full refund on your first charge for a plan, which meets or exceeds most of the rights above. The jurisdiction-specific rights on this page exist for cases (like Brazil's 7-day rule applied to a renewal charge, or a required durable-medium confirmation in the EU) where local law requires something our standard policy doesn't already cover.

Email filipe@greatjobapp.com with your account email and which right you're exercising. We aim to confirm and act on these requests within a reasonable time, consistent with the timelines above and our Refund Policy.